FAQs about BRITA consumer products

General

All BRITA materials in contact with water do not contain polycarbonate and therefore do not release BPA. Additionally, materials used in BRITA appliances are certified food grade quality. This includes migration tests according to EC legislation. Accordingly, there is no migration of forbidden/dangerous substances above the levels set by the EC.

We advise you to always follow the recommendations of your water supplier.

Water filter jugs

Simply press and hold the start button on the lid until four bars appear on the display and flash twice. Now BRITA MEMO will start the countdown. The flashing dot in the display's bottom right-hand corner indicates BRITA MEMO is working. The number of bars on the display indicates the remaining lifetime of the cartridge in weeks, with one bar disappearing each week.

You should replace your filter cartridge at least every four weeks. That way you'll enjoy optimum performance from your BRITA cartridge.

No. BRITA water filter systems are designed for use only with municipally treated tap water or with water from private supplies that has been approved safe to drink.

No, the BRITA water filter replacement indicators are provided with a battery inside.

Yes, most of our jugs are dishwasher-safe up to 50°C. Alternatively, you can wash your BRITA water filter jug by hand using warm, soapy water and a sponge. Please see the instruction manual for more information.

The following BRITA products/components are not dishwasher safe. Please clean as described in the instruction manual:

  • BRITA Fun
  • BRITA Flow
  • BRITA water filter Jug Lids containing BRITA Memo

BRITA MEMO, METER and Smart Light: remove from the lid before placing lid in the dishwasher

Simply press the LED button on the lid to see the current filter status. Each time you use the water filter, BRITA Smart Light tells you the cartridge's status with its coloured flashing lights.

The Cool version is designed to fit in the fridge door, while XL size provides you with a larger capacity for filtered water.  

After inserting a new MAXTRA+ filter cartridge, press and hold the start button on BRITA METER for approximately six seconds. When four bars appear in the display and ‘OK' flashes, you've activated BRITA METER and your MAXTRA+ cartridge is filtering properly.

To determine the remaining lifetime of your MAXTRA+ filter cartridge, simply look at the percentage shown in bars on the display. Flashing water droplets that move successively from top to bottom on the display indicate an active filtration process. When the empty filter cartridge icon flashes ‘NEW', it's time to replace your MAXTRA+ filter cartridge.

 

You should replace your filter cartridge at least every four weeks. That way you'll enjoy optimum performance from your BRITA cartridge.

Both features are electronic water filter replacement indicators that remind you when to replace your water filter.

BRITA MEMO tracks the time since you last replaced your filter. Simply press the button to start the countdown. It automatically reminds you when it’s time to replace the water filter.

BRITA METER uses three factors to determine the optimum time to replace your filter: the volume of water filtered, the water hardness and the time since the water filter was last replaced.

Water filter bottles

Yes, minerals can pass through the BRITA MicroDisc water filter. It's designed to filter unwanted substances (e.g. chlorine, micro particles and trace impurities) and at the same time allow minerals (e.g. calcium and magnesium) to pass through. 

The product must be cleaned before you use it for the first time.

Before using the BRITA MicroDisc for the first time, rinse both sides of the disc thoroughly under warm running water for approx. 30 seconds to remove any activated carbon dust that may have adhered to it.

In the first litres the MicroDisc may appear to filter slowly because it has not achieved its optimal water flow yet. In this case you may soak it in warm water for one minute which will optimise the water flow.

No. BRITA water filter systems are designed for use only with municipally treated tap water or with water from private supplies that has been approved safe to drink.

Regularly clean your products by hand using a mild detergent or in the dishwasher (max. 50°C). Disassemble the unit if using a dishwasher.

The water filter carafe lid must be cleaned by hand. Do not use abrasive sponges.

Before cleaning, remove the BRITA MicroDisc and store it on a clean surface. We recommend placing the BRITA MicroDisc in a clean cup every week and pouring boiling water over it. If the BRITA MicroDisc floats to the surface, hold it down with a spoon. After five minutes soaking, remove it and reinstall it making sure your hands are clean when touching the filter system.

No. Your BRITA water filter bottle is designed for use only with water tested as safe to drink according to legal regulations, such as mains treated tap water.

No, freezing your BRITA water filter bottle may damage parts of the bottle or the BRITA MicroDisc.

We are constantly working on improving the performance of our BRITA filters according to the feedback of our consumer. Since more and more consumers are concerned about trace impurities of pesticides, herbicides and hormones in their tap water, we at BRITA want to answer this need. We can guarantee that the BRITA MicroDisc filters those trace impurities for up to 60 litres. And with 60 litres you can still cover your daily hydration for a complete month (based on an average usage of two litres of filtered water per day, seven days a week).

Yes, the BRITA water filter bottle Active 0.6L is designed to fit into most standard bicycle water bottle holders. 

Your BRITA water filter bottle is designed for mains treated tap water only. Since it filters while you drink, anything you would add to the water like juices, tea or fruits would be filtered before you drink it. This would influence the taste of the drink and might impair the filter and its hygiene.

Tap filter systems

BRITA waterbars can be retrofitted to fit most sinks or worktops and require just one standard 35 mm hole. No additional plumbing or holes needed. The filter cartridge is small and does not require much space under the sink. It can be installed horizontally or vertically.

Yes. BRITA waterbars are easy to install and instructions are provided with product. For best results, we recommend using a professional plumber.

BRITA waterbars connect directly to your main water line and replace your kitchen tap. This allows you to enjoy great-tasting BRITA filtered water whenever you want. Instantly and as much as you need.

Yes. All BRITA waterbars come with a two-year warranty for material defects and functional errors that can be traced to faults in production or construction. By registering your BRITA product you receive a free warranty extension to a total of three years.

This applies to products currently sold by BRITA only.

Yes. It's quick and easy to do. Simply follow these four steps:

  1. Unlock the cartridge using the two blue levers on the sides of cartridge head. No need to turn off your mains water: there is an automatic shut off valve in the cartridge head.
  2. Release the pressure using the flush valve. After doing so, remember to close the valve again.
  3. Pull out the old cartridge and replace with a new one.
  4. Lock the cartridge in place.

The lifetime of a A 1000 filter cartridge depends on your individual water consumption. It lasts up to 6 months. Look at the cartridge's status indicator to see when to change your filter cartridge.

On tap filter system

The BRITA On Tap is meant to improve the taste of tap water, e.g. for cold drinks, and to remove a broad range of impurities while letting minerals such as calcium and magnesium pass through the filter. Drinking hard water is not harmful not does it contribute to bad taste. The filtered water can also be used for preparing hot drinks or cooking but does not protect appliances against lime scale build-up. If you want to reduce the hardness of your tap water, a product with the BRITA MAXTRA+ filter or a BRITA Under The Sink solution may be a better choice.

Please filter cold water only for optimum performance. The unfiltered water settings may be used with hot water.

Please call our customer service for information about where to buy the cartridge for the old BRITA On Tap. You can find the phone number below in the footer of the website.

The filter lasts up to 600 litres (approx. 4 months, depending on usage) and can be exchanged in no time. The digital display shows remaining filter capacity.

Customer Service

Reach out to customer service with questions about BRITA products and replacement parts, or water filtration.

Phone: 1300 557 762

Mon - Fri 09.00 - 17.00 AEST
Charged at local rate from a landline phone (costs may vary from a mobile phone).

  • Questions? Get direct answers from our team.
  • Freephone from landlines (charges from mobiles may apply).