BRITA Australia Dispenser Standard Warranty & spare part conditions

When you purchase BRITA products, you will also receive coverage from the BRITA Standard Warranty. This coverage operates alongside and in addition to the statutory rights under Australian consumer law. Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under the BRITA Standard Warranty.

BRITA STANDARD WARRANTY

  • Claim period – 2 years from date of purchase, where installation has been deemed to have occurred no later than 12 months of the purchase date.
  • Cost of coverage – Included at no additional cost on all C-Shape, Top, Bottler and Vitap purchases and rental contracts.
  • How to make a claim – Call BRITA support on 1300 955 021 or email AU10_professional@brita.net
  • Included repair or replacement options: At the discretion of BRITA customer service

CONDITIONS APPLYING TO THE STANDARD WARRANTY

  • Customers must register their product and retain proof of purchase using the following website address https://store.brita.com.au/pages/brita-dispenser-product-registration within 6 months of installation.
  • BRITA shall, at its discretion, determine an authorized service repairer to visit the premises of the customer and repair the fault or damage at no expense to the customer or alternatively, instruct the customer to return the product to BRITA so that BRITA may provide a replacement for the product at no additional charge. Freight charges and any labour charges to remove/replace the product will be met by BRITA.
  • Once repair occurs, the remainder of the original products warranty will continue as if unaffected. If the product or any part is replaced, all title and rights to the replaced product or part thereof will vest in BRITA upon its replacement.
  • Warranty entitlement covers the cost of both labour and parts.

EXCLUSIONS

To the extent permitted by law, BRITA will not accept liability for Product Warranty under the following conditions:

  • If the product is used for purposes other than those of its design and intended use or if the defect or fault is discovered to be caused by any incorrect usage of the BRITA product;
  • If the product installation was incorrect and did not follow the provided installation instructions;
  • If the defect or fault occurs as a result of any act of omission by the customer; or any person other than BRITA;
  • If the product has been discovered to have been subjected to Customer damage (deliberate or by accident), neglect (including non-servicing of equipment within recommended guidelines), or use of the product is continued after the defect has become evident;
  • Contaminants in the water supply have caused the product damage;
  • If the product has been altered or modified in any way (unless expressly confirmed by BRITA in writing);
  • If the serial number or of the product has been tampered with or removed from the product;
  • For any additional costs that may be incurred due to inability to promptly access the damaged product;
  • Anyone other than a BRITA authorised service repairer has repaired or attempted to repair the product;
  • Evidence of insect or vermin infestation has resulted in the product’s damage;
  • For any damage or fault arising outside of normal wear and tear of the product, caused by vandalism or any Force Majeure event (including but not limited to electrical surges, storms, fire, earthquake, or any external matter affecting the product;
  • If any damage or fault occurs due to the installation and/or use of non-BRITA-certified spare parts;
  • If the BRITA authorised service and maintenance program has not been followed i.e. 6 monthly service programs including, amongst others, sanitisation, BRITA filter change, water testing and machine inspection.
  • If proof of agreed service program is not available.

Warrantor Details:  

BRITA Australia at 1 Innovation road, Macquarie Park NSW 2113 Australia.