Customer service

Questions about products and water filtration

Simply click on the individual areas to find out the most important information step by step.
Questions about jugs
Which jugs are dishwasher-safe?
What is the difference between BRITA METER and BRITA MEMO?
How do I activate the BRITA Meter?
How do I activate the BRITA Memo?
Questions about filter cartridges
How do I prepare my BRITA water filter cartridge?
The inside of the cartridge foil is damp. What can I do?
Is there a best before date for filter cartridges?
How long can a cartridge be used for?
How does the MAXTRA cartridge work? What is hidden inside the cartridge?
There are black particles in my water after filtering - what are these?
Are the contents of the cartridge safe?
Do BRITA cartridges remove fluoride?
What happens when the cartridge is full/exhausted? Can impurities leak back into the water?
If the BRITA water remains in contact with the filter cartridge - will the removed impurities be released back into the water?
Questions about Pressurised System - BRITA Taps
What is the advantage of using a BRITA Pressurised System?
What does the filter cartridge A 1000 filter and what systems does it fit?
How does the BRITA Tap work?
How do I know when to exchange the filter cartridge?
How long will the cartridge last?
Can I install a BRITA Tap by myself?
Can I exchange the cartridge myself?
Why is it important to change the filter cartridge when it is exhausted?
Can I install a BRITA Tap with a water softener or a low-pressure heater?
Can I speak to a real person for further information?
Questions about Pressurised System - BRITA On Line Active Plus
What is the advantage of using a BRITA Pressurised System?
How does the On Line Active System work?
How long will the cartridge last?
Can I install an Online Active System by myself?
Can I change the cartridge myself?
Why is it important to change the filter cartridge when it is exhausted?
How will I know if the system fits my sink?
Can I install an On Line Active Direct system with a water softener or a low-pressure heater?
BRITA customer service
There are black particles in my water after filtering – what are these?
General questions
What are the benefits of BRITA filtered water?
What is the best way to store BRITA filtered water?
What is water hardness and why is it important to remove it?
What should I do with my water filter, if my water supplier has notified me that there is a problem with the tap water?
Is BRITA filtered water suitable for steam irons?
Is filtered water the same as distilled water?
I am worried about BPA Bisphenol A?
I am on a potassium restricted diet-is filtered water suitable for me?
BRITA customer service

For questions about products, water filtration and spare parts:

Australia:
Tel.: 1300 557 762

New Zealand:
Tel.: 0800 4 BRITA

(business hours Australian EST)

Mon - Fri 09.00 - 17.00
Charged at local rate from a landline phone (costs may vary from a mobile phone).

Contact form
Do you have questions? Simply use the contact form to share your question with us.Contact